McLean Systems Research Group

Privacy Policy

Last updated: 2025-01-04

Introduction

McLean Systems Research Group LLC (“MSRG,” “Company,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our software products (including Jitbook, JitAnn, JitCap, Deskfolio, and SwiftXTrading), or engage with our services.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our services.

Information We Collect

Personal Information You Provide

We collect information you voluntarily provide when you:

  • Create an Account: Name, email address, username, and password
  • Make a Purchase: Billing address, payment card details (processed securely through third-party payment processors), and transaction history
  • Contact Us: Name, email address, and any information you include in your message
  • Subscribe to Updates: Email address and communication preferences

Information Automatically Collected

When you use our services, we may automatically collect:

  • Device Information: Hardware model, operating system version, unique device identifiers, browser type, and mobile network information
  • Log Data: IP address, access times, pages viewed, referring URL, and actions taken within our applications
  • Usage Information: Features used, frequency of use, crash reports, and performance data
  • Location Data: General geographic location based on IP address (we do not collect precise GPS location)

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to:

  • Remember your preferences and settings
  • Understand how you interact with our services
  • Analyze trends and improve our products
  • Deliver relevant content and advertisements

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features.

How We Use Your Information

We use the information we collect to:

  • Provide Services: Deliver, maintain, and improve our software products
  • Process Transactions: Complete purchases, send invoices, and manage subscriptions
  • Communicate: Send transactional emails, product updates, security alerts, and support messages
  • Personalize Experience: Customize content and features based on your preferences
  • Analyze and Improve: Monitor usage patterns, troubleshoot issues, and develop new features
  • Ensure Security: Detect, prevent, and respond to fraud, abuse, or security incidents
  • Legal Compliance: Comply with applicable laws, regulations, and legal processes

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We engage third-party companies to perform services on our behalf, including:

  • Payment processing (Stripe, PayPal)
  • Cloud hosting and infrastructure (AWS, Cloudflare)
  • Analytics and performance monitoring
  • Customer support tools
  • Email delivery services

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Business Transfers

If MSRG is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your personal information.

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:

  • Complying with legal obligations
  • Protecting our rights, privacy, safety, or property
  • Responding to lawful requests from law enforcement
  • Enforcing our Terms of Service

We may share your information for other purposes with your explicit consent.

Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Maintain business records as required by law

When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law or for legitimate business purposes.

Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Secure authentication mechanisms
  • Regular security assessments and penetration testing
  • Access controls limiting employee access to personal data
  • Monitoring for unauthorized access or suspicious activity

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have the following rights:

Access and Portability

You can request a copy of the personal information we hold about you in a structured, commonly used format.

Correction

You can request that we correct inaccurate or incomplete personal information.

Deletion

You can request that we delete your personal information, subject to certain exceptions (such as legal retention requirements).

Restriction and Objection

You can request that we restrict processing of your information or object to certain processing activities.

Where processing is based on consent, you can withdraw your consent at any time.

California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected and the right to opt out of the sale of personal information.

European Residents (GDPR)

If you are in the European Economic Area, you have rights under the General Data Protection Regulation, including the right to lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us at privacy@msrg.us.

Children’s Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws. We implement appropriate safeguards, such as standard contractual clauses, to protect your information during international transfers.

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting the updated policy on our website
  • Updating the “Last Updated” date
  • Sending an email notification for significant changes

Your continued use of our services after changes become effective constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

McLean Systems Research Group LLC Email: privacy@msrg.us

We will respond to your inquiry within 30 days.